Standard shipping: All orders are Shipped with tracking number through the Spanish Postal Company. Transit takes up to 10 days depending on your location.
These shipments are delivered under signature. In case there´s nobody available to receive the package they leave a note saying they´ll try again, or asking you to pick up the parcel at the Post Office.

Express Shipping:
You can upgrade to faster shipping at check out, I´ll ship through DHL or Fedex depending on your location.
Transit time is:
USA and Canada 2-4 days
Europe 1-4 days
Other countries 2-5 days

Please keep in mind that delays may occur in Customs, or due to bad weather, Christmas, Black Friday, etc.
Custom fees and taxes must be assumed by the buyer.

All orders ship nicely yet simply wrapped to avoid extra supplies and shipping costs. I´ll be happy to add your personal note or wishes to the one who´s receiving your gift, just send me a note while check out.

Yes, you can! Please check and re-check the address while check out.
A phone number is always needed for shipping.

Paper, box and cotton strings and envelopes can be recycled.
Gummed paper tape and mail bags are compostable.

You´ll always receive a message through Etsy once I ship your parcel, and there you´ll be able to track the package. And of course you can contact me if you need help to track your parcel.

Spot clean only. I recommend cleaning your bag by brushing softly to take off the dust it may have, and kindly use a sponge or cloth damped with cold water if there is any punctual stain. Please don´t use soap or detergents for Waxed Canvas, don´t dry clean either.

Of course I can, and I´ll be happy to help! Please feel free to ask or contact me with any questions.

Yes, I can accept returns. Please check my Shop Policies or contact me as soon as possible if you want to return your order. Items must be returned without being used and in similar conditions of wrapping to avoid damage and loss of value while coming back to me. I can´t accept returns for personalized items, for custom special orders and items on sale. Shipping costs back to me must be assumed for the buyer who returns the item. Please ship your items back with tracking number to avoid the parcel getting lost in the mail. I´ll give a refund once I receive the items back in my studio.

Please please pleeease add a phone number to your order in order to help delivery. Of course I´ll only use it as I use your shipping address to ship your order and it won´t be used or stored for anything else than delivering your parcel. For Standard shipping is so really helpful, and for Express shipping is always necessary. I´ll need to contact you before shipping if you didn´t provide a phone number. You can leave it on the personalization box, or in a note to seller while check out. Thank you :)